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We want to hear what people think about our services so we can use this information to make decisions about the services we commission.

The patient support line is here to help you if you have a concern or complaint about NHS Bradford Districts Clinical Commissioning Group (CCG) or your local NHS service.

To discuss your concern or complaint, contact the patient support line on 01274 237562.

In the first instance we would advise you to contact the organisation you are complaining about. This gives them an opportunity to resolve your concerns or complaint.

If this does not resolve your issue, contact the patient support team. We will listen to your concerns, give advice and help you understand if there are any other people you need to contact about your issue.

We will acknowledge your complaint or concern within three working days and provide you with a response within a time frame we agree with you.

 When we look into your complaint or concern we shall aim to:

Other ways of contacting the patient support team:

Email:  bdc.complaints@nhs.net

Write to: patient support team, NHS Bradford Districts CCG; Scorex House (West); 1, Bolton Road; Bradford, BD1 4AS

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Our CCG

To discuss your concern or complaint contact the patient support line on 01274 237562.

Or:

Your GP practice

We would advise you to speak to a member of staff at your practice in the first instance. This could be the practice manager, a GP or the person who deals with complaints at your surgery. This will give you, and the practice, the opportunity to sort out any problems and resolve your concerns.

If you do not feel able to contact the practice you can contact NHS England:

  • Telephone: 0300 311 22 33; 
  • email: england.contactus@nhs.net
  • write to: NHS England, PO Box 16738, Redditch, B97 9PT 

Or visit the NHS England website.

Dentists, pharmacists and opticians

NHS England deals with complaints about these services, although we would encourage you to speak to your dentist, pharmacist or optician to discuss your concern first.

If you do not feel able to contact your dentist, pharmacits or optician,you can contact NHS England:

  • Telephone: 0300 311 22 33; 
  • email: england.contactus@nhs.net
  • write to: NHS England, PO Box 16738, Redditch, B97 9PT 

Or visit the NHS England website.

Hospitals, community services (such as district nursing, speech and language or podiatry services), mental health care or out-of-hours services

Our local NHS Trusts have a Patient Advice and Liaison Service (PALS) or an Advice and Complaints Team. They will listen to your concerns and try and resolve them quickly with those involved. Alternatively, you may wish to make a complaint.

You may wish to contact one of the organisations below if your concerns are about the care and treatment or service they have provided for you;    

Organisation  Telephone and email Address 
Bradford Teaching Hospitals NHS Foundation Trust

PALS:

01274 364021

PALS@bthft.nhs.uk

Complaints:

0500 777717 or

01274 364810

complaints@bthft.nhs.uk

PALS or the complaints department, Bradford Teaching Hospitals NHS Foundation Trust, Bradford Royal Infirmary, Duckworth Lane, Bradford, BD9 6RJ

Bradford Districts Care NHS Foundation Trust 

 

01274 251440

advice.complaints@bdct.nhs.uk

 

The advice and complaints department, Bradford Districts Care NHS Foundation Trust, New Mill, Victoria Road, Saltaire, BD18 3LD

Airedale Hospitals NHS Foundation Trust 

PALS:

01535 294019

Pals.office@anhst.nhs.uk

Complaints:

01535 294015

PALS or complaints department, Airedale NHS Foundation Trust, Airedale General Hospital, Skipton Road, Steeton, Keighley, BD20 6TD

NHS 111 (including the GP out-of-hours service)

0345 122 0535

patient.relations@yas.nhs.uk

Patient relations helpdesk, Yorkshire Ambulance Service NHS Trust, Springhill 2, Brindley Way, Wakefield 41 Business Park, Wakefield, WF2 0XQ

 

 

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The independent complaints advocacy team (ICAT)

If you need independent help and support with your complaint you can contact ICAT, which is an independent advocacy service and not part of the NHS.

You can visit the ICAT website.

You can telephone the ICAT referral line on 01274 750784.

Or write to: ICAT, Rooms 21-29, 1st floor, The Tradeforce Building, Cornwall Place, Bradford, BD8 7JT.


Parliamentary and Health Service Ombudsman

If you are not satisfied with the final outcome of your complaint you can contact the Parliamentary and Health Service Ombudsman. Before you do this we would encourage you to discuss your complaint with the organisation who you have complained about so that they can discuss with you anything else they could do to try and resolve your complaint for you.

You can contact the Parliamentary and Health Service Ombudsman in the following ways;

Or

For further information you can visit their website at. www.ombudsman.org.uk

If you prefer you can write to; The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP

 

 

 

Useful links: