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The Bradford Districts CCG Annual General Meeting (AGM) was held on 12 September 2018. It’s a chance to reflect on the past year and share our plans for the year ahead. Our AGM is open for patients and the public to attend and is a fantastic opportunity to meet the leaders and celebrate some of our local health and care heroes.

Our Healthcare Heroes are people who make a real difference to people in our local health and care system. Find out more about our 2018 heroes below:

Partnership Hero

We were looking for people who see our health and care system as a whole and demonstrate leadership by building relationships across communities, organisations and sectors.

The shortlist:

The Engaging People team were nominated for their work as a partnership of VCS organisations working together with statutory partners to bring the views and experiences of seldom heard groups into the heart of commissioning.

Richard Haddad was nominated along with the wider Bradford Care Alliance team, for the significant achievement of bringing together 67 practices working across 2 CCGs, while balancing the many stakeholders and priorities in order to create positive change.


Grainne Eloi, Bradford District Care Trust, was nominated for driving forward innovation in mental health care through creating strong relationships with the VCS, police and social care. 

Primary Care Home Hero

We were looking for people who are driving integration, championing the vision and bringing others on board with change.

The shortlist:

Himat Thandi has been nominated for his work with Bradford Care Alliance to establish groups, local leadership, and attract funding. His tireless and considered approach has delivered significant progress across the patch.

Nick Nurden from the Ridge Medical Practice was nominated for his role in getting the Primary Care Home work off the ground in a practical way. He has also taken the Practice Manager lead role within his PCH area and quickly begun to work effectively with the physiotherapists to make positive changes to the service.

The winner:

Emma Snee was nominated for her commitment to integrated and holistic care for patients, as the clinical lead for North 1 Primary Care Home and the only ANP to take this brave step. 

Living Well Hero

We were looking for people who lead by example and encourage people to think about and act on improving their health and wellbeing, both mentally and physically.

The shortlist:

Ralph Greenwall from Ashwell Medical practice was nominated for his passion for improving the health and wellbeing of patients and his enthusiasm and support for the Community Connectors social prescribing service.

Healthy Lifestyle Solutions is a voluntary sector organisation which was nominated for its work with Tong Medical Practice in Bradford. HLS have provided practical programmes for patients including cook and eat sessions, exercise classes, bereavement support, and a monthly wellbeing cafe.

The winner:

Sunny Bank Practice Champions are a group of volunteers who provide services that help patients manage their own health. They offer a “Walking for Health” group, relaxation sessions and a weekly “Coffee and Craft” sessions.

Practice Volunteering Hero

We were looking for active participation in GP practice, positive relationships with practice teams and encouraging the wider community to get involved.

The shortlist:

Westcliffe Practice Health Champions have been up and running for just over a year, and were nominated as a group for the positive they’ve had for patients. A simple weekly coffee morning has turned into a safe place for patients which improves their wellbeing.

Joyce Thackwray is chair of the Cowgill PPG and has been nominated for the difference she has made within the surgery. Joyce’s enthusiasm and motivation is something to be recognised and she has implemented lots of ideas including dementia friendly initiatives and organising a Self-Care Event.

The winner:

Carolyn Williams was nominated as an active member of Springfield PPG. Her achievements include obtaining equipment from the British Heart Foundation and training members of the public in CPR, running courses at Springfield practice and at other community locations.

Patient Experience Hero

This award is given to an individual or team in a GP practice or in the CCG that has made significant improvement to patient experience by responding to feedback and implementing change – on any scale.

The shortlist:

Sam Bacon works as a receptionist at Parklands Medical Practice and has been nominated for improving the way complaints were handled at the practice, benefitting patients and reducing pressure on the Patient Services Manager.

Diane Pilkington is an admin assistant and receptionist at Haigh Hall GP practice and has been nominated for her work supporting the PPG  and developing a list of local clubs/groups and activities to promote to vulnerable and socially isolated patients.

The winner:

Perdy Gill is the business manager at Tong Medical Practice, and has been nominated for the way she has restructured and transformed the practice in recent years leading to its outstanding rating from the CQC. She has improved systems and brought more services on site, such as ultrasound scanning, and is constantly striving to improve the experience of patients.

Above and Beyond Hero

This category celebrates the member of staff, volunteers, or teams that go beyond the call of duty to deliver an ‘outstanding’ service for colleagues, providers or patients.

The shortlist:

Jo Lawrence is an Advanced Clinical Practitioner at Parklands practice nominated for her work with a newly reopened children’s home near the practice.

Cathy Hart is a GP at Sunnybank Medical Practice, nominated for going above and beyond to boost team moral.

Claire Hickey works at the three CCGs as Patient Support Officer, and has been nominated for her empathetic, caring and professional approach to working with people.

Emma Hardwick is a GP at Parklands Medical Practice, nominated for taking responsibility for medical student placements.

Marilyn Foster is the chair of the PPG at Thornton and Denholme Practice, nominated for her wide-ranging and tireless voluntary work championing patient engagement and promoting self-care.

The winner:

Rachel Thompson is Practice Manager at Rockwell and Wrose practice and has been nominated for her long standing commitment to the Practice Managers group and offering support to colleagues across the district.

Nominations for the 2019 Healthcare Heroes usually open in summer. Look out for information on our news and events pages for details of how you can nominate somebody who you think has made a difference.

Details of the 2019 AGM, including details on how to book, are usually released in September on our events page.

Find more ways to get involved here.

Take part in our engagement activities and consultations here.

Discover more details on what engagement work we are doing here.

Or find out how you are also helping us make a difference to improve health services here.