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Did you know that you can book your GP appointments and request your repeat prescriptions online? 

If you are registered with a GP surgery, you can request online access to manage your appointments and repeat prescriptions 24 hours a day, 7 days a week, every day of the year. It doesn't matter if your GP practice is open or closed, and it can often be more convenient than a phone call or travelling to your GP practice. 

 

 

 

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How to get access to online services

To be able to book your GP appointments and request your repeat prescriptions, you will need to ask your GP practice for a username and password for SystmOnline. SystmOnline is a free of charge service that you can use on your computer and / or download as an app for your smartphone or tablet device.

All you need to do is take a form of identification with you next time you're at your GP practice. This includes your passport, driving licence or birth certificate. 

You can also request access to online services on behalf of somebody you care for, just ask your GP practice for more information. 

More information about how to register for online services can be found here

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Why should I request access to online services?

Further information

More information about patient online services can be found on the NHS Choices website

There are also lots of information videos about patient online services available on the NHS England YouTube channel

Support and resources for GP practices and patient participation groups 

NHS England has produced a wide range of support materials and resources to help GP practices and patient participation groups (PPGs) promote the use of patient online services. These include fact sheets, easy read guides and information on how to support people who have additional access needs.

You can access the NHS England support and resources here. 

There are also lots of videos available on the NHS England YouTube channel, including people's experiences of using patient online services. 

Bradford district and Craven CCGs have also produced some promotional materials for GP practices and PPGs in different languages. These can be downloaded using the links below:

Click and easy (general promotion):

Why wait (online appointment booking):

A helping hand (online repeat prescription ordering):