How you make a difference
Find out how the feedback you give us and your involvement makes a difference to the work that we do
Throughout July and August 2017, Healthwatch Bradford and District worked on behalf of local partners to create a ‘big conversation’ with local people about the future of health and social care.
They wanted to find out what mattered most to people, where there might be areas for compromise, and what people think could be done differently in the future. Over 800 people gave their views.
What we heard from the public has directly influenced our decision making across the health and care system. The report is was presented to the Bradford Health and Wellbeing Board and used as the basis for the ‘Happy, Healthy & at Home’ plan for the future of health and care in Bradford District and Craven.
This plan sits within the West Yorkshire and Harrogate Health and Care Partnership.
During the ‘Big Conversation’ people shared lots of comments and ideas, not only thinking of their own needs but often wider issues and needs of the whole population. We heard about GP practices more often than any other aspect of health and care, particularly about access to GP appointments.
Some other common themes were around growing the focus on wellbeing and prevention, and creating community-based services. These ideas are built in to our plans for developing new models in primary care.
For more detail about people had to say, see the full report or email email@example.com.
People share stories and feedback about health and care services in many different ways, such as:
Our Grass Roots system brings together all this insight to help us build a better picture of what’s working well and where improvements need to be made.
Grass Roots reports are discussed by our Joint Quality Committee to identify actions that need to be taken, and Grass Roots insight regularly informs our commissioning decisions.
For example a pattern of feedback relating to the experiences of Deaf patients has resulted in us working with Bradford Talking Media to develop awareness training for primary care staff.
Using the feedback you give us that goes into our Grass Roots reporting, we could see that we needed to improve the experiences of people who use health services and need accessible information.
Some of the specific experiences we identified from Grass Roots included:
A project group was set up to look at this area. This group included four GP practices from Bradford City and Bradford Districts CCGs, CCG staff and patient groups. The outcome was that the group identified a way of flagging disabled patients’ access needs in SystmOne, the patient record system used by local GP practices.
As a result, the patient record system used by local GP practices has been updated so that where a patient has a need for accessible information, this can be flagged within their patient record. A questionnaire, developed by patients, acts as a guide for practice staff when talking to patients about their access needs and what reasonable support is needed.
This project has been shared with NHS England as a key way for practices and CCGs to ensure they meet the requirements of the new Accessible Information Standard introduced in 2016. We have now set up a new joint group wiht the local authority and NHS Trusts to see how this can be implemented more widely.
Feedback and insight from young people helped develop our strategy for young people’s mental health and wellbeing - Future in Mind. We listened and incorporated into the strategy some key areas of insight gained from children, young people and their families. These included:
You can read more about how children and young people contributed to the Future in Mind strategy here.
Young people in Bradford have helped developed the Thrive website which supports the mental health and wellbeing of young people. The idea came from consutlation with young people who wanted more information and help regarding their emotional health and mental wellbeing. The Thrive Bradford website has been developed with specific content and information for young people. It also signpostes to services and gives real stories and scenarios.
You can find out more about the Thrive website here, including stories from some of the young people who were involved in creating it.
Getting young people interested and involved in shaping local health services was the key theme of our first young people’s event in October 2015, jointly hosted by local NHS organisations.
In response to what young people told us they were most interested in, we created content for future events covering issues such as emotional health and wellbeing, sexual health and relationships, drug awareness, the effects of smoking and drinking, and NHS careers.
A similar event was run in October 2017, and another is planned for October 2019.
Having an engaged and active young population meant that Bradford was the perfect host city for Self Care Everywhere – an action packed day of workshops, supported by NHS England and partner organisations across the region but led and designed by young people themselves.
So that our commissioning decisions are informed by listening to local people, we have embedded patient and public representatives in our governance structures, to make sure we hear the voices of patients and the public at all levels.
Involvement in governance includes:
Our CCG learns from patients in a variety of ways. One of the main ways that we do this is through our governing body hearing first-hand from patients and their families about their experiences of NHS services and how they can be improved.
Recently, our governing body has heard about experiences including;
You can read the patient experiences heard by our governing body in the governing body meeting minutes. These can all be found in our governing body papers.