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How getting involved makes a difference
The information and insight you give us makes a huge difference to the work that we do. You give us a picture and understanding of what local patients, carers, the public and other stakeholders need from local services. Here are just some of the areas where your input has made a big difference.
Grass Roots reporting
The feedback you give us goes into our Grass Roots reporting. Grass Roots gathers information from a wide variety of sources, including:
- Patient Opinion
- NHS Choices
- Complaints, comments and compliments
- Social media
- MP and public feedback
- Community and voluntary sector services
Our Grass Roots reports is produced every month and is fed into our Joint Quality Committee who take a regular "deep dive" into different areas of our work to ensure that your feedback is shaping what we do.
In the past year just some examples of the work that has informed Grass Roots have included:
- the urgent care strategy,
- access to psychological therapy services,
- children’s experience of hospital services, and,
- maternity services.
Each year the Maternity Partnership holds a series of focus groups to listen to the views and experiences of new mums and mums-to-be. Everyone who contributes to these groups helps the Maternity Partnership identity what's important for local women and make improvements.
The Maternity Partnership is made up of members of the public as well as health professionals who work together to improve maternity services across Bradford, Airedale, Wharfedale and Craven.
The latest focus group looked at the theme of personalisation and choice, looking at three specific areas:
- antenatal period including planning for a baby,
- labour and birth,
- postnatal period
Our CCGs use the feedback you give us from the Maternity Partnership to understand your experience of having a baby so we can improve services, highlight areas of good practice and where things haven’t gone so well, look at how this can be avoided and improved.
You can read the full report, which includes the findings here.
Flagging patients' needs in medical records
Using the feedback you give us that goes into our Grass Roots reporting, we could see that we needed to improve the experiences of people who use health services and need accessible information.
Some of the specific experiences we identified from Grass Roots included:
- appointment letters sent to people with visual impairments,
- translators for language or British Sign Language (BSL) not being arranged at clinics,
- information not provided in a way that can be used.
What we did
A project group was set up to look at this area. This group included four GP practices from Bradford City and Bradford Districts CCGs, CCG staff and patient groups. The outcome was that the group identified a way of flagging disabled patients’ access needs in SystmOne, the patient record system used by local GP practices.
As a result, the patient record system used by local GP practices has been updated so that where a patient has a need for accessible information, this can be flagged within their patient record. A questionnaire, developed by patients, acts as a guide for practice staff when talking to patients about their access needs and what reasonable support is needed.
This project has been shared with NHS England as a key way for practices and CCGs to ensure they meet the requirements of the new Accessible Information Standard introduced in 2016. We have now set up a new joint group wiht the local authority and NHS Trusts to see how this can be implemented more widely.
Women's Health Network
The women's health network identifies and addresses health issues and inequalities affecting women and their families living in Bradford. The network has been set up by Bradford & District Community Empowerment Network (CNet), with support from Bradford City and Bradford Districts CCGs.
The women's health network will create the opportunity to establish and maintain dialogue with our local community on the issues that are most important to them. This will then help us to develop women's services.
The women's health network and our CCGs will:
- identify and better understand the issues that impact on why women choose to access health services and why they choose not to;
- identify gaps in services;
- work collectively with the Bradford CCGs to design and develop services which meet the needs of local women;
- work with local communities and organisations to ensure assets (resources, properties, skills and talents) within communities to improve women's health are used well;
- make sure important health messages are clear, easy to understand and are shared effectively;
- create opportunities to help women improve not only their own health and wellbeing but that of their family and friends;
- have a strong, open and transparent relationship and use the outcomes of the Women's Health Network to achieve better health outcomes for the women of Bradford.
You can read more about the Women's Health Network below, including their final report and how they identified their clinical priorities.
NHS Youth Forum
NHS England has a Youth Forum, made up of 25 young people who are passionate about improving health services for young people. The Youth Forum includes patients from our network and projects that have been funded by our CCGs and involved local people from our communities.
The Youth Forum gives a voice to young people to express their thoughts on the health issues that matter most to them. It works directly with NHS England, Public Health England and Department of Health. This means it can have a real impact on the health services that people use on a national scale.
In November 2015, young people delivered a workshop at the first national NHS Youth Forum conference. Patients, carers and public representative members attended the NHS Citizen Assembly to represent local views on access to primary care services, young people’s health, mental health and self-care.
Mental health - future in mind
Feedback and insight from young people helped develop our strategy for young people’s mental health and wellbeing - Future in Mind. We listened and incorporated into the strategy some key areas of insight gained from children, young people and their families. These included:
- young people’s feedback on services through our voluntary and community partners,
- hearing and exploring young people’s voices and experiences,
- sharing good practice for youth engagement,
- working with schools – including parents and those responsible for child health
- young women and use of health services – particularly focusing on experiences of self-harm and self-esteem
- access to primary care services
- use of urgent and emergency care services
You can read more about how children and young people contributed to the Future in Mind strategy here.
Young people in Bradford have helped developed the Thrive website which supports the mental health and wellbeing of young people. The idea came from consutlation with young people who wanted more information and help regarding their emotional health and mental wellbeing. The Thrive Bradford website has been developed with specific content and information for young people. It also signpostes to services and gives real stories and scenarios.
You can find out more about the Thrive website here, including stories from some of the young people who were involved in creating it.